What do I do if my tim card is stolen?

Please report the theft immediately to the tim service centre by calling the tim hotline on 0732/3400-7733. The tim hotline is available 24/7.

PLEASE NOTE: we will issue you a new card, which you can then collect in person at the tim service centre during opening hours (Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.). If you provide us with a notice of theft issued by the municipal authorities, we will issue you a new tim card free of charge. However, we must receive the notice of theft within one month from the date when you request the new card.