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Here you will find frequently asked questions about tim.

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Questions about refuelling and charging tim's cars

After you have completed your trip and are back at the tim location, it’s time to charge your tim car.

First, plug the charging cable into the car and then plug it into the charging station. The car will only start charging after you hold your tim card up to the charging station to confirm. Since the confirmation message can vary depending on the charging station, it’s best to check if the car is actually charging. This will be indicated directly next to the charging plug by a flashing green light on the connector on the car.

read more…

After unlocking the tim e-car, you have about 30 seconds to remove the charging cable, first from the car and then from the charging station. This is a safety feature that prevents any unauthorised people from removing the charging cable from the car. If the charging cable still cannot be detached, simply lock and unlock the car again. The 30-second countdown will then start again.

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To find out if the ID.3 is currently charging or if it has finished charging, check the LED display under the windscreen (also visible from outside the vehicle). It also shows how much the vehicle has been charged.

The car otherwise charges normally: plug the charging cable into the car and the charging station. Hold your tim card up to the charging station to confirm. Then check to ensure that the car is charging. This will be indicated by a flashing green light on the connector on the car.

read more…

Switch the lights on or off by repeatedly pressing the “MODE” button to the left of the steering wheel to select the required lights.

Tip: set it to “AUTO”.

Pressing “MODE” opens a window on the vehicle’s screen where additional light settings can be found.

read more…

You can find the nearest e-charging stations here: https://e-tankstellen-finder.com/at/de/partner/index/linzag.

The charging time depends on several factors: the vehicle type, the battery status, the charging station and the charging cable. tim’s VW ID.3/VW e-Golf have a standard EU type 2 cable and charge the car at 11 kW from 0 to 100 per cent within 5-6 hours. You will also find a charging cable for household sockets in every ID.3/e-Golf. Please note that charging takes longer when using these.

Charging electric cars at publicly accessible charging stations with a tim card is only permitted for tim vehicles. Recharging a private e-vehicle with a tim card is not permitted. With the tim card, all Federal Association of Electromobility Austria charging stations (“BEÖ Ladestationen”) can be used throughout Austria. These can be found at https://e-tankstellen-finder.com/at/de/partner/index/linzag. You cannot charge electric cars outside of Austria with your tim card. Please inform yourself ahead of time about charging stations abroad, as you will bear the costs yourself.

You will also find a charging cable for household sockets in every ID.3/e-Golf. Please note that charging takes longer when using these.

Our conventional tim cars are petrol-operated. Before refuelling, please note the information on the inside of the tank cap.

Yes. The rental car must be returned to the respective tim location with a full tank. Otherwise, you will be charged the fuel cost, plus a processing fee in accordance with the price list.

IMPORTANT: Please check the information on the type of fuel that can be used.

In our case, this always only applies to fuel-operated cars. This is also indicated on the inside of the tank cap.

Public charging stations are available at every tim node. However, you need a valid charging card for public e-charging stations. You are not allowed to use the public charging stations to charge your own e-car with your tim card. You can find more information about this here:  https://www.linzag.at/portal/de/privatkunden/unterwegs/e_mobilitaet_1/unterwegs_laden/ladekarte

Please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7. We will book you another car based on availability. You can also check the battery or fuel level at any time under “Garage” on the booking platform. If the car does not have enough fuel, please fill it up. You will of course be credited for the incurred cost the following month, after giving us the receipt.

Please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7 and we will be able to help you over the phone. You can also check the battery or fuel level at any time before starting your trip on the booking platform, under “Garage”. If you notice before you start your journey that your booked vehicle is not charged/filled up, please contact us.

Just like fuel-operated vehicles, it is also important to pay attention to the current charge level with e-cars. Find out in advance about the existing charging infrastructure in the area in order to charge your car in good time.

Only when the tank is under 25 per cent full.

You can also check the exact fuel level on the booking platform under “Garage”. Please drive to the nearest petrol station and fill up the car. After giving us the receipt from the petrol station, the amount will be refunded to you with your next monthly bill. You can bring us the fuel bill in person or email it to office@tim-linz.at.

Questions about the tim booking platform

To add the web app to your Home Screen, please follow these steps:

  1. Go to https://bp.tim-linz.at/login and click on the icon at the bottom centre of the screen
  2. Then click on “Add to Home Screen” (“Zum Home-Bildschirm”)
  3. Then click “Add” (“Hinzufügen”)
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To add the web app to your Home Screen, please follow these steps:

  1. Go to https://bp.tim-linz.at/login and click on the icon at the bottom right of the screen
  2. Then click on “Add page” (“Seite hinzufügen”)
  3. & 4. Click on “Start Screen” (“Startbildschirm”) and then on “Add” (“Hinzufügen”)
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Of course, you can synchronise all your bookings directly with your personal calendar or set up individual reminders. Simply go to our booking platform and click on “More options” (“Weitere Funktionen”) in the menu, where you will find further details.

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You always book your tim car via our booking platform, whether you are using your browser or the web app. You can use the booking platform on any web-enabled device, whether it’s a smartphone, a computer or a tablet.

Yes, but only in exceptional circumstances and only during the tim service centre’s opening hours – Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m. – at the cost of an additional processing fee, in accordance with the price list.

Please extend your tim car’s rental period immediately using the online booking system at the standard hourly rate. If the next time slot for your vehicle has already been booked by another customer, please report your delay immediately to the tim service centre by calling the hotline on 0732/3400-7733. The tim hotline is available 24/7.

Of course. Go to the booking platform under “current trip” (“aktuelle Fahrt”) and then click on “end trip” (“Fahrt beenden”). You will then only be charged for the hour(s) that you actually used.

You can cancel your booking yourself in the booking system up to one minute before your booked period begins. However, if you cancel multiple full-day bookings, we reserve the right to charge you a handling fee in accordance with the price list.

International experience shows that billing by the minute is stressful when you are on the road and significantly increases the risk of accidents!

If possible, please extend your booking online yourself. If that doesn’t work, please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7.

Yes. For this, there is the “Now” (“Jetzt“) option on the booking platform, after which you can just get in and drive off. You can find the respective rates here.

Questions about tim carsharing and rental cars

Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). Each booking always includes the first 80 km, with each additional kilometre costing you €0.15. Charging costs and fuel costs are also included in carsharing.

Rental cars are more suitable for longer rental periods and greater distances. The distance you can travel with a rental car is unlimited and it comes with a full tank of petrol when you collect it, but you are also expected to return it with a full tank. 

The optimal vehicle for your trip will be suggested to you on the booking platform. You can find the respective rates here.

With carsharing vehicles, you can drive 80 kilometres at the normal rate and 200 kilometres at the weekend flat rate without any additional costs. After that, each additional kilometre will cost €0.15. There is no mileage limit for rental cars. You can find the respective rates here.

Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). Each booking always includes the first 80 km, with each additional kilometre costing you €0.15. Charging costs and fuel costs are also included in carsharing.

Rental cars are more suitable for longer rental periods and greater distances. The distance you can travel with a rental car is unlimited and it comes with a full tank of petrol when you collect it, but you are also expected to return it with a full tank.

The following models are usually available:

  • VW e-Golf (e-carsharing)
  • Skoda Fabia Combi* (conventional fuel-operated carsharing)
  • Skoda Octavia Combi* (conventional fuel-operated rental car)

* = not available at the Linz AG-Center/tim service centre location (Wiener Straße 151)

Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). This way, we can ensure that our tim cars are more readily available and you can be more flexible on the road.

tim’s rental cars are more suitable for longer rental periods and greater distances – with a fuel-operated rental car, you can easily drive abroad. The optimal vehicle for your trip will be suggested to you on the booking platform. You can find the respective rates here.

It’s best if you pay the fine on the spot. If this is not possible, we will send you the fine along with a payment slip by email and you can then pay it yourself. Your next bill will include a processing fee in accordance with the price list.

Basically anywhere where parking is permitted. Linz mainly has short-term parking zones, where local rules apply. If you are not in a short-term parking zone, which is subject to a fee, you will find a parking disc in every tim car. Please always observe local parking regulations and pay any necessary parking fees.

Yes. For this, there is the “Now” (“Jetzt“) option on the booking platform, after which you can just get in and drive off. You can find the respective rates here.

Questions about the VW ID.3

The ID.3 has some extra features. Click on “read more” to find out what they do and how you can switch them off, for example.

read more…

All four windows are operated using just two buttons.

The two buttons are for the window on the driver’s side and on the passenger’s side respectively. Press “REAR” to use the buttons to open and close the two rear windows.

If you hold the “REAR” button longer (until it flashes), you can control all four windows at the same time.

read more…

To find out if the ID.3 is currently charging or if it has finished charging, check the LED display under the windscreen (also visible from outside the vehicle). It also shows how much the vehicle has been charged.

The car otherwise charges normally: plug the charging cable into the car and the charging station. Hold your tim card up to the charging station to confirm. Then check to ensure that the car is charging. This will be indicated by a flashing green light on the connector on the car.

read more…

Switch the lights on or off by repeatedly pressing the “MODE” button to the left of the steering wheel to select the required lights.

Tip: set it to “AUTO”.

Pressing “MODE” opens a window on the vehicle’s screen where additional light settings can be found.

read more…

Basically, you don’t have to turn the vehicle off as a separate manoeuvre. When you are parking an ID.3, press the brake pedal and the “P” button on the gearbox. This will also put the handbrake on. When you unbuckle your seat belt and leave the car, the vehicle will say goodbye to you on the display panel.

read more…

This vehicle no longer needs to be started manually. This means that all you have to do is press the brake pedal to start your vehicle and then select the desired driving mode.

However, there is a manual start/stop button in the vehicle just in case.

It is important to note that the gearbox is no longer located on the centre console, but on the right, behind the steering wheel.

read more…

If you have any questions, you can contact the tim service centre on 0732/3400-7733 at any time. During the initial roll-out phase of the new vehicle, additional follow-up training is available free of charge. Information about the vehicle can be found in the tim handbook and on the ID.3 information sheet in the glove compartment.

read more…

This is listed on the booking platform, among other things. For the time being, you can find the new ID.3 (instead of an e-Golf) at the Hauptplatz, the LINZ AG-Center, the Tabakfabrik and Johannes Kepler University.

read more…

The new VW ID.3 was designed from the ground up as an electric car and features an impressive range of up to 425 km (depending on your driving style).

The ID.3 has 150kw/200hp and can accelerate very quickly. It is therefore best to only step lightly on the accelerator when driving off.

read more…

Questions about tim’s cars

Of course. You can drive any of our cars abroad (within the European Economic Area). However, please follow each country’s respective regulations. Please keep in mind that you can only charge your car for free with your tim card within Austria. Please ensure you find out where charging stations are available in the area through which you will be travelling. Unfortunately, we cannot accept any charging and fuel bills you incur abroad.

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Please contact the tim team immediately on 0732/3400-7733 and follow the telephone prompts so that we can help you as quickly as possible.

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If you are still near the vehicle, you can contact us and in most cases we can briefly open the vehicle for you remotely. If more time has passed, the item will probably have been returned to our service centre already and can be picked up. In any case, always contact us regarding items forgotten in the car so we can inform any subsequent users.

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Yes, of course, during the period of your booking you are covered for liability, passenger and comprehensive insurance. In the event of personal negligence, a maximum deductible of €750 applies.

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You are required to walk around the car and inspect it for damage before beginning your trip. Please compare any existing damage with the damage list in the glove compartment. All damage that we are already aware of will be listed there. Any new damage must be reported via email to office@tim-linz.at or by phone on 0732/3400-7733 before the start of the trip.

read more…

The ID.3 has some extra features. Click on “read more” to find out what they do and how you can switch them off, for example.

read more…

All four windows are operated using just two buttons.

The two buttons are for the window on the driver’s side and on the passenger’s side respectively. Press “REAR” to use the buttons to open and close the two rear windows.

If you hold the “REAR” button longer (until it flashes), you can control all four windows at the same time.

read more…

To find out if the ID.3 is currently charging or if it has finished charging, check the LED display under the windscreen (also visible from outside the vehicle). It also shows how much the vehicle has been charged.

The car otherwise charges normally: plug the charging cable into the car and the charging station. Hold your tim card up to the charging station to confirm. Then check to ensure that the car is charging. This will be indicated by a flashing green light on the connector on the car.

read more…

Switch the lights on or off by repeatedly pressing the “MODE” button to the left of the steering wheel to select the required lights.

Tip: set it to “AUTO”.

Pressing “MODE” opens a window on the vehicle’s screen where additional light settings can be found.

read more…

Basically, you don’t have to turn the vehicle off as a separate manoeuvre. When you are parking an ID.3, press the brake pedal and the “P” button on the gearbox. This will also put the handbrake on. When you unbuckle your seat belt and leave the car, the vehicle will say goodbye to you on the display panel.

read more…

This vehicle no longer needs to be started manually. This means that all you have to do is press the brake pedal to start your vehicle and then select the desired driving mode.

However, there is a manual start/stop button in the vehicle just in case.

It is important to note that the gearbox is no longer located on the centre console, but on the right, behind the steering wheel.

read more…

If you have any questions, you can contact the tim service centre on 0732/3400-7733 at any time. During the initial roll-out phase of the new vehicle, additional follow-up training is available free of charge. Information about the vehicle can be found in the tim handbook and on the ID.3 information sheet in the glove compartment.

read more…

This is listed on the booking platform, among other things. For the time being, you can find the new ID.3 (instead of an e-Golf) at the Hauptplatz, the LINZ AG-Center, the Tabakfabrik and Johannes Kepler University.

read more…

The new VW ID.3 was designed from the ground up as an electric car and features an impressive range of up to 425 km (depending on your driving style).

The ID.3 has 150kw/200hp and can accelerate very quickly. It is therefore best to only step lightly on the accelerator when driving off.

read more…

You can find the nearest e-charging stations here: https://e-tankstellen-finder.com/at/de/partner/index/linzag.

Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). Each booking always includes the first 80 km, with each additional kilometre costing you €0.15. Charging costs and fuel costs are also included in carsharing.

Rental cars are more suitable for longer rental periods and greater distances. The distance you can travel with a rental car is unlimited and it comes with a full tank of petrol when you collect it, but you are also expected to return it with a full tank. 

The optimal vehicle for your trip will be suggested to you on the booking platform. You can find the respective rates here.

The charging time depends on several factors: the vehicle type, the battery status, the charging station and the charging cable. tim’s VW ID.3/VW e-Golf have a standard EU type 2 cable and charge the car at 11 kW from 0 to 100 per cent within 5-6 hours. You will also find a charging cable for household sockets in every ID.3/e-Golf. Please note that charging takes longer when using these.

The following models are usually available:

  • VW ID.3/VW e-Golf (e-carsharing)
  • Skoda Fabia Combi* (conventional fuel-operated carsharing)
  • Skoda Octavia Combi* (conventional fuel-operated rental car)

* = not available at the Linz AG-Center/tim service centre location (Wiener Straße 151)

Yes. The rental car must be returned to the respective tim location with a full tank. Otherwise, you will be charged the fuel cost, plus a processing fee in accordance with the price list.

IMPORTANT: Please check the information on the type of fuel that can be used.

In our case, this always only applies to fuel-operated cars. This is also indicated on the inside of the tank cap.

Yes, folded, they will fit in all tim cars.

You can find the registration certificate under the sun visor.

read more…

Yes, you will find a user manual in the glove compartment.

Please call the tim service centre on 0732/3400-7733.

The tim hotline is available 24/7 and can help you via phone – in most cases, we can unlock the car for you remotely!

Yes. However, in exceptional cases, it is possible that the car cannot be unlocked due to a lack of a network connection. If this happens, please contact us on 0732/3400-7733. In most cases, we will be able to unlock your car for you remotely.

In this case, you will need to call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7. The tim team will contact the vehicle manufacturer and claim the mobility warranty for you.

Please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7 and we can usually answer any question you may have over the phone.

Please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7. Furthermore, you must always notify the police in the event of an accident – even in the event of superficial damage.

Please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7 and we will make note of the defect. Make sure you report this before you start your trip.

If necessary and when available, we will book another tim car for you.

If so, please clean it yourself before returning it. tim vehicles must always be returned as you found them. If you return it uncleaned, you will be charged in accordance with the price list.

We currently do not offer 4WD vehicles. However, we are constantly working on improving our services and always welcome suggestions from our customers!

Yes, of course. All of tim’s cars come with a digital toll sticker.

Yes, but in this case, you will have to buy the toll sticker required for the respective country in which you are travelling and affix it to the car yourself. You can leave the toll sticker on the tim car even if it is expired. A tim employee will remove it from the windscreen.

Please call the tim service centre on 0732/3400-7733. The hotline is available 24/7. If the previous user has let us know that they have been delayed, a tim agent will contact you in advance so that you can book a different tim car.

You don’t need a key for tim’s cars – you can unlock, lock and charge the cars with your tim card! You will receive your tim card when you sign up at the service centre, at Wienerstraße 151.

Please call the tim service centre on 0732/3400-7733 so that a tim employee can put a new parking disc in the car during the next vehicle inspection. The hotline is available 24/7. But you can still drive off straight away – for free, legal parking, leaving a visibly placed note on which you have recorded your time of arrival is sufficient.

Rental cars are mainly used for a longer period of time or longer distances are covered with them. An e-car, on the other hand, is better suited for short to medium distances due to its range. These are constantly being improved, i.e. the range is increasing.

Each location has one carsharing vehicle equipped with two ISOFIX child car seats (for a body weight of 9-36 kg). This car is listed on the booking platform with a child car seat symbol. You can request additional child car seats free of charge from the tim service centre.

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Each location has one carsharing vehicle equipped with two ISOFIX child car seats (for a body weight of 9-36 kg). This car is listed on the booking platform with a child car seat symbol. You can request additional child car seats free of charge from the tim service centre. If required, you can also order one or more child car seats for your trip with a tim rental car. You can do this by calling the tim service centre on 0732/3400-7733 during opening hours – Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.

Yes, of course.

All of tim’s cars are 5-seaters.

We currently do not offer any roof racks. However, we are constantly working on improving our services and always welcome suggestions from our customers!

Yes, but please keep the car clean and ensure that your pet is transported in accordance with legal requirements (e.g. dogs kept in dog crates).

Smoking is not permitted in any of tim’s cars and is subject to a penalty fee, in accordance with the price list.

Questions about the tim card

You need an individual tim card to be able to use tim’s services. tim’s carsharing and rental vehicles can only be locked and unlocked using a tim card, which is also needed to use the charging station for tim’s e-vehicles. You can also present your tim card to the share taxi driver for discounted trips.

No, your card is valid as long as you are a tim customer.

Please report the loss immediately to the tim service centre by calling the hotline on 0732/3400-7733.

 PLEASE NOTE: we will issue you a new card, which you can then collect in person at the tim service centre during opening hours (Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.). You will be charged a fee for your new card in accordance with the price list. If you provide us with a notice of loss issued by the municipal authorities, we will issue you a new tim card free of charge. However, we must receive the notice of loss within one month from the date when you request the new card.

Please report the theft immediately to the tim service centre by calling the tim hotline on 0732/3400-7733. The tim hotline is available 24/7.

PLEASE NOTE: we will issue you a new card, which you can then collect in person at the tim service centre during opening hours (Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.). If you provide us with a notice of theft issued by the municipal authorities, we will issue you a new tim card free of charge. However, we must receive the notice of theft within one month from the date when you request the new card.

Yes, that’s why it’s important that you report this immediately to the tim service centre on 0732/3400-7733 so that a tim agent can block your card. The tim hotline is available 24/7.

Please call the tim service centre on 0732/3400-7733. The tim hotline is available 24/7 and in most cases can even lock and unlock the tim vehicle remotely.

For private individuals, no. However, there is a household-based tim membership for which each person residing in your household is issued their own card. There is a one-time registration fee of €15 per person. The monthly membership fee is €7 for the first person and €3.50 per month for each additional person.

No. However, you will receive a discount on trips with LINZ AG LINIEN share taxis.

No. However, you will receive a discount on trips with LINZ AG LINIEN share taxis.

Yes, with your tim card you can get discounts for Linz’s share taxis. You can find the rates here.

No, share taxi trips can only be paid in cash. However, as a tim customer, you will receive a discount.

Questions about tim’s locations

You can spot them by their distinctive tim columns (“pylons”), branded tim cars, and ground markings.

You will usually find the following services at every tim node:

e-carsharing (VW ID.3, VW e-Golf), conventional fuel-operated carsharing (Skoda Fabia Combi), one conventional fuel-operated rental car (Skoda Octavia Combi), and two public charging stations.

EXCEPTION: the tim service centre at Wiener Straße 151 is an exclusively electric node. You will find two public charging stations and three tim e-carsharing cars there.

read more…

Public charging stations are available at every tim node. However, you need a valid charging card for public e-charging stations. You are not allowed to use the public charging stations to charge your own e-car with your tim card. You can find more information about this here:  https://www.linzag.at/portal/de/privatkunden/unterwegs/e_mobilitaet_1/unterwegs_laden/ladekarte

We currently do not offer bike sharing but we are constantly working to improve our services and always welcome suggestions from our customers! However, you will find bike racks for your “soft trips” to tim’s nodes.

Just park the vehicle nearby and call the tim service centre on the hotline 0732/3400-7733 to let us know your exact location – this is available 24/7. A tim employee will park the vehicle properly later on. Please also take a photo of the illegally parked car with the licence plate and the “No Parking” sign clearly visible in the background. Then send it to us at office@tim-linz.at

tim Linz operates stationary carsharing, which is essentially characterised by fixed pick-up and drop-off stations. Please return your car to the same location from which you picked it up.

This is how we can offer you the optimal complement to public transport, help you avoid traffic jams in the city area, and always guarantee that you can get a car at your usual location without a long search.

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We currently have a total of seven locations, with two more to follow by the end of 2021.

In addition to the location at the LINZ AG-Center directly next to our service centre at Wienerstraße 151, there are also locations on the Hauptplatz, at the Tabakfabrik, Ludlgasse, Grüne Mitte, Edeltraud-Hofer-Straße, at the Johannes-Kepler University, Altenberger Straße, SolarCity, Heliosallee and at Simonystrasse.

General questions about tim

tim is a LINZ AG LINIEN service that extends the public transport system with additional forms of mobility – stationary (e-)carsharing and rental cars. At tim, we want to help people/residents/public transport users navigate their travel routes as effectively and conveniently as possible without having to own a car.

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“timely. intelligent. mobile.”

tim is a LINZ AG LINIEN service and an expansion of its public transport system.

To use tim, sign up for a one-time fee of €15 (no registration fee applies if you present a MEGA ticket from LINZ AG LINIEN or a KlimaTicket for Linz’s core zone) and you will receive your own personal tim card. The monthly tim membership fee is €7. This means that the entire tim carsharing and rental car service is available to you at low membership rates. Payments can be made conveniently via bank transfer or SEPA direct debit. You can find all the rates here.

To sign up for tim, make an appointment with the tim service centre at Wiener Straße 151, 4020 Linz. This can be done by phone on 0732/3400-7733 or by email (office@tim-linz.at). You can also pre-register online here to make an appointment, and we will then contact you to suggest a time (opening hours Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.).

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You need a category B driving licence that is valid in Austria and your bank details if you want to pay your bills via SEPA direct debit.

No, each tim card is issued specifically to one customer and can only be used by its owner.

Personal contact with the customer is very important to us here at tim so you will need to make an appointment with the tim service centre to sign the customer agreement and present your driving licence. You will also be instructed on how to use the electric vehicle, the charging stations and the booking platform. To make an appointment, you can pre-register online here and we will then contact you to suggest a time. This can also be done by email (office@tim-linz.at) or you can contact us on the tim hotline on 0732/3400-7733 during opening hours (Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.).

Yes, you need a category B driving licence that is valid in Austria. Find out which foreign driving licences are accepted in Austria here.

There is no age limit but you must be at least 18 years old and have a valid category B driving licence to use tim’s services.

You need a category B driving licence that is valid in Austria.

Yes, as long as you are at least 18 years old.

During the sign-up process, you will receive a tim card, learn how to use the booking platform, and get a tutorial on how to use an e-vehicle. The entire process takes about an hour and takes place by appointment at the tim service centre (opening hours Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.). You can then book and use tim’s vehicles immediately, depending on availability.

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Yes. The minimum contract term is 12 months from the date of registration, after which you may terminate your membership with at least one month’s notice.

In theory, yes, but as a tim customer, your contract will be valid for a minimum term of 12 months.

No. You can use tim wherever you live.

Just send us an email at office@tim-linz.at with your invoice number and the issue you want to clarify. We are here to help.

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Of course. In addition to our regular service, there is the tim Business service, which offers individual tim cards for select employees or transferable cards that can be shared among several employees. In this case, the company is our customer.

When signing up, please bring an excerpt from your company register with you, along with a power of attorney and the ID of the person who is authorised to sign on behalf of the company (if they cannot be present in person). 

By the way: we also offer tim Business customers an off-site training session for two or more people.

You can find out more about tim Business here.

After your 12-month minimum membership term, you can cancel your tim contract with one month’s notice. To do this, send a short email to office@tim-linz.at, along with your personal details, or use our cancellation form, which you can download from our website. Please also send us your tim card or drop it off in person after your contract has ended.

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Top questions

tim is a LINZ AG LINIEN service that extends the public transport system with additional forms of mobility – stationary (e-)carsharing and rental cars. At tim, we want to help people/residents/public transport users navigate their travel routes as effectively and conveniently as possible without having to own a car.

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You will usually find the following services at every tim node:

e-carsharing (VW ID.3, VW e-Golf), conventional fuel-operated carsharing (Skoda Fabia Combi), one conventional fuel-operated rental car (Skoda Octavia Combi), and two public charging stations.

EXCEPTION: the tim service centre at Wiener Straße 151 is an exclusively electric node. You will find two public charging stations and three tim e-carsharing cars there.

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To use tim, sign up for a one-time fee of €15 (no registration fee applies if you present a MEGA ticket from LINZ AG LINIEN or a KlimaTicket for Linz’s core zone) and you will receive your own personal tim card. The monthly tim membership fee is €7. This means that the entire tim carsharing and rental car service is available to you at low membership rates. Payments can be made conveniently via bank transfer or SEPA direct debit. You can find all the rates here.

tim Linz operates stationary carsharing, which is essentially characterised by fixed pick-up and drop-off stations. Please return your car to the same location from which you picked it up.

This is how we can offer you the optimal complement to public transport, help you avoid traffic jams in the city area, and always guarantee that you can get a car at your usual location without a long search.

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During the sign-up process, you will receive a tim card, learn how to use the booking platform, and get a tutorial on how to use an e-vehicle. The entire process takes about an hour and takes place by appointment at the tim service centre (opening hours Mon-Thu 8:00 a.m. – 5:00 p.m., Fri 8:00 a.m. – 1:00 p.m.). You can then book and use tim’s vehicles immediately, depending on availability.

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Each location has one carsharing vehicle equipped with two ISOFIX child car seats (for a body weight of 9-36 kg). This car is listed on the booking platform with a child car seat symbol. You can request additional child car seats free of charge from the tim service centre.

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Still have questions?

Simply contact us by email or call tim’s customer support number on 0732/3400-7733.