FAQ

tim is a service of LINZ AG Linien, which expands the previously known public transport
with further forms of mobility – stationary (e-)carsharing and rental cars.
tim wants to make it possible for everyone to make their journeys as effective and relaxed
as possible without having to own their own car.

tim stands for “täglich.intelligent.mobil” which means “daily.intelligent.mobile”.

tim is a service of LINZ AG Linien and expands the range of public transport services.

• (e-)carsharing is designed for short and medium-term use
  (e.g. grocery shopping, running errands, …)
  Each booking includes 50 km, each additional costs you € 0,22.
  Charging and refuelling costs are also included in (e-)carsharing.
• The rental car is more suitable for longer rental periods or longer distances.
  It´s borrowed by the day, and it includes all the miles.
  It simply needs to be returned to its location full of fuel – you will always find it
  full of fuel as well.
• Our offer can be found here.

To get to know tim better, make an appointment beforehand.
Everything is discussed here, and if you decide that you want to become a member,
the registration will be completed immediately.
You can register for the consultation online at tim-linz.at/pre-registration,
under 0732/3400 7733 or by e-mail via office@tim-linz.at

To register, we need a driver´s license class B which is valid in Austria
as well as your bank details, if you want us to set up a SEPA mandate.
If you have a MEGA-Ticket from LINZ AG Linien or a Climate Ticket with the core zone of Linz,
bring them with you, because you will save yourself the registration fee of € € 15,-.

The registration process takes about one hour and includes the
clarification of our terms and conditions and the booking platform.
The appointment can be held in person at the tim-servicecenter or
online via a video conference during our opening hours
(Mon – Thu 08:00 – 17:00, Fr 08:00 – 13:00).
Depending on availability, you can book and use the tim-cars
immediately afterwards.

tim can be used by everyone, regardless of their main place of residence.

Everyone is welcome, but the minimum contract duration of 12 months should be considered.

Of course! In addition to our offering for private customers, we also offer tim Business.
With tim Business, you have the option to issue either a personalized or a transferable card,
which you can easily pass on to your employees.
For registration, we require a company registration excerpt/trade certificate/
association register excerpt or European professional card (EBA) and a
power of attorney, including an ID of the authorized signatory
if they cannot be present in person.
In this case, our customer is a legal entity, i.e., your company.

By the way, for tim Business, we also offer a training session for groups of two or more.

You can find more about tim Business here.

To use tim, you register once for € 15,- (registration fee – waived if you present
a MEGA-Ticket from LINZ AG Linien or a Climate Ticket with the core zone of Linz).
There is a monthly tim-membership fee of € 9,- .
This gives you access to the full tim-(e-)carsharing and rental car offer at favorable
member rates. Payment is conveniently made either via self-transfer or SEPA direct debit.
You can find all the prices here.

To become a tim-customer, you must be at least 18 years old.
(Exception: L17 with the consent of the legal guardians) and possess a class B driver´s license
which is valid in Austria.
There is no age restriction.

You need a class B driver´s license which is valid in Austria.

Yes, it is possible to register with a probationary driver´s license.

tim has a minimum contract duration of 12 months.
After that, the membership can be cancelled monthly with a one-month notice period.
(tim+ – annual commitment)

Just send us an email at office@tim-linz.at with the invoice number
and the item you want us to clarify.
We will be happy to help.

After the 12-month minimum contract period, you can cancel your tim-contract monthly. (tim+ – annual commitment)
For this, send a short email with your personal details to office@tim-linz.at
or use our cancellation letter, which you can download from our website.

You need the tim card to use the tim services. It serves as the key for our tim cars.
In the tim-Linz app, you also have the option to lock and unlock the tim car via Bluetooth.

Your tim card is personalized and may only be used by you.

With your tim card, you can enjoy discounts on the AST-Linz
(Call-and-Ride Taxi – rates can be found here).
All other promotions and discounts can be found here.

Please report the loss immediately to the tim Service Center, either by email at office@tim-linz.at or via the hotline at 0732/3400 7733.
We will then prepare a new tim card for you, which we can either send by mail or you can pick up in person during our office hours (Mon-Thu 08:00 – 17:00, Fri 08:00 – 13:00) at the tim Service Center.
A processing fee will be charged according to our terms and conditions.

First, make sure that your booking has started, as you can only unlock the tim car after the booking has started.
If it still doesn’t work despite the booking starting, you have two options:
Either try unlocking it with the tim-Linz app via Bluetooth, or contact our hotline at 0732/3400-7733, and we will remotely lock or unlock the tim car for you.

Your tim card is valid as long as you remain a tim customer.

To book a tim car, you first need to become a tim customer.
Then, you will receive login details for the tim booking platform,
where you can book tim cars.
The tim booking platform is available in both the Google Play Store and the App Store.
You can use the booking platform on any internet-enabled device, whether it’s a smartphone, computer, or tablet.

To book a tim car, you first need to become a tim customer.
Generally, you book your tim car through our tim-Linz app.
In exceptional cases (e.g., bookings more than 30 days in advance), you can book your tim car by phone, but this will incur a processing fee according to our terms and conditions.

You can easily check the availability of vehicles in the tim-Linz app
and book a tim car spontaneously, depending on availability.

We care about you!
International experience shows that minute-based billing causes stress in traffic
and significantly increases the risk of accidents.

tim (e-)carsharing is primarily designed for short- and medium-distance trips (e.g., errands and drop-off trips), which is why the pricing model is structured this way.
This ensures better availability of our tim cars and more flexibility for you.
The tim rental car is better suited for longer rental periods or longer trips.
It gets cheaper the longer you rent it, and all kilometers are included in the price.
You can find the respective rates here.

First, make sure your booking has started, because you can only unlock the tim car after the booking begins.
There are two ways to unlock the tim car:

• With your tim card by holding it to the card scanner on the windshield.
• With the tim-Linz app via Bluetooth.

If neither works, please contact us at 0732/3400 7733.
We are available 24/7 and can unlock or lock the tim car remotely for you.

Of course.
Just click on your current booking in the tim-Linz app and end it. You will only be charged for the hours you actually used.
(Exception: weekend flat rate)

You can cancel your booking for free up to a minute before the booking starts in the tim-Linz app.

Before starting your drive, it’s important to check your booked tim car for damages and dirt inside and outside.
Damages that are already known to us will be listed in the digital damage list in the booking platform.
If you notice new damage, you can upload it directly in the tim-Linz app.
If the damage/filth is unacceptable, please contact us at 0732/3400 7733, and depending on availability, we will book you another tim car.

tim cars should always be returned as you found them, so if the car gets dirty, please clean it yourself.
If you return the car dirty, cleaning fees will be charged according to our terms and conditions.

Please extend your booking time for your tim car in the tim-Linz app before your booking time ends.
If that’s not possible, it means another customer has reserved the tim car after your booking time.
In this case, please inform us immediately about your delay at 0732/3400 7733, and we will handle it.
Warning: Late vehicle returns will incur fees according to our terms and conditions.

Parking fines, speed camera fines, etc., are sent to our tim service center by mail.
We will forward them to you by email with a payment slip, and you must pay the fine directly to the respective authority.
We will charge a processing fee according to our terms and conditions.

You can park it anywhere that is allowed.
In Linz, there are mostly short-term parking zones with their respective regulations.
If it’s a paid short-term parking zone, each tim car has a parking disc inside.
Make sure to always follow the parking rules of the region.
You are responsible for parking fees.

For (e-)carsharing cars, 50 kilometers are included per booking.
If you book a weekend flat rate, it includes 150 kilometers.
Each additional kilometer costs € 0,22.
For rental cars, all kilometers are included in the price.
You can find the respective offers here.

Yes, you can.
All tim cars are equipped with a digital motorway vignette.
Note: Toll roads are excluded and must be paid by the customer.

Yes, you can.
In this case, please buy the required vignette for the respective country and attach it to the vehicle.
You can leave the vignette on the tim car, and we will remove the old vignette from the windshield.

In this case, please contact us by phone at 0732/3400 7733.
We will tell you where to park the tim car and ask you to take photos of the entire situation.

You can find all our tim hubs here.

Depending on the tim hub, you will find the following services:

• (e-)Carsharing (VW e-UP!, VW ID.3, Cupra Born, Skoda Fabia)
• Transporters (Mercedes Sprinter)
• Rental cars (Skoda Octavia Combi)

The specific vehicle models available at each tim hub can be seen on our booking platform.
At almost every tim hub, there are also public charging stations nearby where you can charge your private electric car.
You can find the free charging stations available to you during your booking time here.
Additionally, at each tim hub, there is bus and/or tram access, an AST stop, and bike parking spaces for the “gentle arrival” by your own bike.

tim operates station-based carsharing, meaning there are fixed pick-up and drop-off hubs.
Please return your tim car to the same tim hub from which you borrowed it.
This way, we can provide an optimal complement to public transport and ensure that you always have a tim car at your familiar tim hub without long searches.

Yes – we are continuously expanding, offering our customers a growing range of hubs.
You can find our current tim hubs here.

Some tim hubs are also near citybike rental stations.
When you register, you will receive a € 10,- citybike voucher at tim-Linz.

Our VW e-UP! has 4 seats, and our tim transporter has 3 seats.
All other tim cars have space for up to 5 people.

You can find the registration certificate in each of our tim cars on the sun visor on the driver’s side.

Yes, a user manual for the tim car can be found in the glove compartment.
Additionally, you’ll find a short information sheet in the tim e-car that provides the most important operating steps at a glance.

Please report it to us at the hotline 0732/3400 7733 so we can stock up the missing items in the tim car.
PS: Our tim hotline is available 24/7.

Yes, but please make sure no dirt or damage is caused and ensure that your pet is transported according to the legal regulations (e.g., in a pet carrier).

Smoking is not permitted in any of our tim cars, and a penalty will be applied according to our terms and conditions.

At each hub, one of the tim carsharing vehicles is equipped with one or two ISOFIX child seats (for children weighing 9-36 kg).
You can recognize which of our tim cars have child seats by the child seat symbol in the booking platform.
Additional child seats are available based on availability and can be picked up upon prior telephone reservation at the tim service center.

Yes, even the tim cars that do not have child seats are equipped with ISOFIX systems for securing your own child seats.

This depends on the size of the wheelchair/stroller and the size of the tim car you have booked.

Yes, but please ensure that your booking time is sufficient before entering the garage
and that it doesn’t need to be extended while parked, to ensure locking/unlocking of the car.

Currently, we do not have any all-wheel-drive vehicles.
We are constantly working on improving our offerings and are always happy to receive suggestions from our customers.

Currently, we do not have roof racks available.
We are continuously working on improving our offerings and are always happy to receive suggestions from our customers.

Yes, the VW e-UP! is an electric car and belongs to our tim e-carsharing offering.

The VW e-UP! is an automatic vehicle.

The VW e-UP! is the only one of our vehicles that requires a key to start. The key is attached with a string in the center console.
First, insert the key, release the handbrake, select the desired gear, and drive off.
When parking, select the P gear, apply the handbrake, remove the key, and you’re done.

Its range is between 180 and 200 km.

Our e-cars are always plugged in at the desired hub, and when you return, please plug them back in.
If you wish to charge while on the road, you can use the LINZ AG Ladeatlas to find public charging stations and charge the car with the charging card in the glove compartment.

Yes, the VW ID.3 is an electric car and belongs to our tim e-carsharing offering.

The VW ID.3 is an automatic vehicle.

The VW ID.3 has no start/stop button or manual handbrake.
To start the car, press the brake pedal and select the desired gear using the gear shifter on the right side of the display monitor behind the steering wheel.
Once you press the accelerator, the handbrake will automatically release, and you’re ready to go.
To park, press the brake pedal again and press the P button, which is located next to the gear shifter. The vehicle is now both parked and off.
There is also an additional info sheet in each VW ID.3 that shows the steps.

Its range is between 390 and 425 km.

Our e-cars are always plugged in at the desired location, and when you return, please plug them back in.
If you wish to charge while on the road, you can use the LINZ AG Ladeatlas to find public charging stations and charge the car with the charging card in the glove compartment.

Yes, the Cupra Born is an electric car and belongs to our tim e-carsharing offering.

The Cupra Born is an automatic vehicle.

The Cupra Born has no start/stop button or manual handbrake.
To start the car, press the brake pedal and select the desired gear using the gear shifter on the right side of the display monitor behind the steering wheel.
Once you press the accelerator, the handbrake will automatically release, and you’re ready to go.
To park, press the brake pedal again and press the P button, which is located next to the gear shifter. The vehicle is now both parked and off.
There is also an additional info sheet in each Cupra Born that shows the steps.

Its range is between 500 and 530 km.

Our e-cars are always plugged in at the desired location, and when you return, please plug them back in.
If you wish to charge while on the road, you can use the LINZ AG Ladeatlas to find public charging stations and charge the car with the charging card in the glove compartment.

Both the Skoda Fabia and the Skoda Fabia Combi have a manual transmission.

The Skoda Fabia runs on petrol.
However, please always check the label inside the fuel cap before refueling.

For carsharing, we apply the 25% rule. This means you will find the vehicles at your desired hub  with 25% fuel, and you need to return it with at least 25% fuel remaining.
All fuel costs incurred during your booking within Austria will be reimbursed via a monthly invoice. Please send us your fuel receipt either by mail, email, or bring it to us in person during our office hours.

You can find our transporters at two hubs:
Volksgarten and Linke Brückenstraße.

Yes, you can drive our transporter with a class B driver’s license.

The Mercedes Sprinter runs on diesel.
Please check the label inside the fuel cap before refueling.

For the transporter, we apply the 25% rule. This means you will find the vehicle with at least 25% fuel, and you must return it with at least 25% fuel remaining.
All fuel costs incurred during your booking within Austria will be reimbursed via a monthly invoice. You can send us your fuel receipt either by mail, email, or bring it to us in person.

No, the transporter follows the regular carsharing refueling rule – return it with at least 25% fuel.
If you need to refuel, send us the receipt and the fuel costs will be reimbursed in the next invoice.
Note: The transporter is a diesel vehicle!

Our transporter has a cargo space of 2.7m x 1.8m x 1.9m.

The transporter is equipped with tie-down straps that you can use for securing the load.

The Skoda Octavia Combi is an automatic vehicle.

The Skoda Octavia Combi runs on petrol.
Please always check the label inside the fuel cap before refueling.

For rental cars, we apply the 100% rule. This means that you will find the vehicle at your desired hub with a full tank, and you must return it with a full tank.
You will be responsible for the fuel costs, but all kilometers are included in the rate.

Yes, during your tim booking, you are covered by liability, passenger, and comprehensive insurance.
In the case of a self-inflicted damage, a maximum deductible of € 750,-  applies.
There is an option to add an additional insurance package (tim+).
With a tim+ membership for an additional €5 per month, the deductible is reduced from a maximum of € 750,- to a maximum of € 350,-.
(valid for one damage case within 12 months)
More information about tim+ can be found here.

Before starting your trip, it’s important to check the vehicle inside and out for any damage or dirt.
Any damage that is already known will be listed in the digital damage list on the booking platform.
If you notice new damage, you can upload it directly in the tim-Linz app.
If the damage or dirt is unreasonable, please contact us at 0732/3400 7733, and depending on availability, we will try to arrange another tim vehicle for you.

Please contact us immediately at 0732/3400 7733, and we will assist you as quickly as possible and let you know if you can continue your trip.
If you cannot continue your trip, we will try to arrange another tim vehicle depending on availability.

First, if necessary, provide first aid and call the emergency number.
Next, please fill out the accident report and send it with photos to our email address: office@tim-linz.at, and inform us at 0732/3400 7733.
If you need someone to come (towing service, breakdown service, etc.), please arrange this through us.

After returning your tim e-vehicle to its designated location, it should be plugged in for charging.
To do this, plug the charging cable into the tim e-vehicle first, then into the charging station.
The charging station will activate automatically, and the tim e-vehicle will be charged for the next user.
Since the confirmation process differs from station to station, please check if the vehicle is indeed charging by listening
for the sound the charging station makes when activated, looking for the green light next to the charging plug, and seeing if the charging cable can be removed.

In the glove compartment, there is a LINZ AG Ladeatlas that allows you to charge the tim e-vehicles for free at public charging stations during your booking.
You can find all the stations you can use under: www.linzag.at/Ladeatlas

The nearest charging stations that you can use during your tim e-vehicle booking can be found using the LINZ AG charging card at: www.linzag.at/Ladeatlas

The charging duration depends on several factors, including the vehicle type, battery level, and the charging station.
The VW e-UP!, VW ID.3, and Cupra Born from tim are equipped with a Type 2 connector (standard in Europe) and will charge from 0 to 100% in about 5-6 hours at 11 kW.

After unlocking the tim e-vehicle, you have approximately 30 seconds to remove the charging cable first from the vehicle and then from the charging station.
If the cable doesn’t come out, it means the 30 seconds have passed.
In that case, please lock and unlock the tim e-vehicle again, and the 30-second window will restart.
This is a safety feature to prevent unauthorized removal of the charging cable.

If the battery runs out, please contact us immediately at our hotline: 0732/3400 7733.
We are available 24/7 and can assist you, for example, by arranging another tim vehicle.
You can check the battery or fuel level of your tim vehicle before starting your trip via the tim-Linz app.
If you notice that your booked tim vehicle isn’t charged or fueled, please contact us.

If the fuel level is under 25% before returning, please refuel it to at least 25%.
Simply drive to the nearest gas station and top it up.
Send us the fuel receipt by email at office@tim-linz.at, and the amount will be credited to your next monthly invoice.
Note: Fees will apply for returns with less than 25% fuel, as per the terms and conditions.

If the fuel level is under 25% before returning, please refuel it to at least 25%.
Simply drive to the nearest gas station and top it up.
Send us the fuel receipt by email at office@tim-linz.at, and the amount will be credited to your next monthly invoice.
Note: Fees will apply for returns with less than 25% fuel, as per the terms and conditions.

The tim rental car must always be returned with a full tank.

Note: Fees will apply for returns with less than a full tank, as per the terms and conditions.

Currently, all our vehicles, except for the tim transporter, are petrol-powered.
Please always check the label inside the fuel cap before refueling.

At most tim hubs, there are public charging stations nearby where you can charge your private electric vehicle.