What do I do if I lose my tim card or if it gets stolen?

Please report the loss immediately to the tim service centre by calling the hotline on  +43 316 844 888 200 (24/7) or by email at

 PLEASE NOTE: We will then issue you a new card, which you should collect in person from your local municipality. Unfortunately, you will be charged €30 to cover the cost of issuing a new card.

You have another question?

Then contact us per e-mail or
via 0316 884 888 200

Attention for Klimaticket-owners!
Owners of an annual ticket of the Styrian Transport Association*, a KlimaTicket Styria or KlimaTicket Austria save the annual fee at tim of 50 euros. The promotion is valid for new and existing customers.
More infos!