{"id":4224,"date":"2022-10-31T09:39:34","date_gmt":"2022-10-31T08:39:34","guid":{"rendered":"https:\/\/www.tim-oesterreich.at\/linz\/?page_id=4224"},"modified":"2022-10-31T11:59:13","modified_gmt":"2022-10-31T10:59:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1>FAQ<\/h1>\n<div>\n<p>Here you will find frequently asked questions about <strong>tim<\/strong>.<\/p>\n<p>Just click <a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/this-is-how-tim-works\/\">here<\/a> to watch some videos that explain <strong>tim<\/strong>\u2019s services!<\/p>\n<p><strong>Forgot something?<\/strong><\/p>\n<p>Watch our training video in English <a href=\"https:\/\/www.youtube.com\/watch?v=afYSlNJkd_8\">here<\/a> or in German <a href=\"https:\/\/www.youtube.com\/watch?v=afYSlNJkd_8\">here<\/a>.<\/p>\n<\/div>\n<ul>\n<li><\/li>\n<li>\n<h3>Questions about refuelling and charging tim&#8217;s cars<\/h3>\n<\/li>\n<li>\n<h3>How do I charge the tim e-car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">After you have completed your trip and are back at the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> location, it\u2019s time to charge your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> car.<\/span><\/p>\n<p><span style=\"font-weight: 400\">First, plug the charging cable into the car and then plug it into the charging station. The car will only start charging after you hold your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card up to the charging station to confirm. Since the confirmation message can vary depending on the charging station, it\u2019s best to check if the car is actually charging. This will be indicated directly next to the charging plug by a flashing green light on the connector on the car.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-charge-the-tim-e-car\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What do I do if the charging cable cannot be removed from the tim e-car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">After unlocking the <\/span><b>tim <\/b><span style=\"font-weight: 400\">e-car, you have about 30 seconds to remove the charging cable, first from the car and then from the charging station. This is a safety feature that prevents any unauthorised people from removing the charging cable from the car. If the charging cable still cannot be detached, simply lock and unlock the car again. The 30-second countdown will then start again.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-do-i-do-if-the-charging-cable-cannot-be-removed-from-the-tim-e-car\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I charge the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To find out if the ID.3 is currently charging or if it has finished charging, check the LED display under the windscreen (also visible from outside the vehicle). It also shows how much the vehicle has been charged.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The car otherwise charges normally: plug the charging cable into the car and the charging station. Hold your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card up to the charging station to confirm. Then check to ensure that the car is charging.\u00a0<\/span><span style=\"font-weight: 400\">This will be indicated by a flashing green light on the connector on the car.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-charge-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I switch on the ID.3\u2019s lights?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Switch the lights on or off by repeatedly pressing the &#8222;MODE&#8220; button to the left of the steering wheel to select the required lights.<\/span><\/p>\n<p><b>Tip<\/b><span style=\"font-weight: 400\">: set it to \u201cAUTO\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pressing &#8222;MODE&#8220; opens a window on the vehicle&#8217;s screen where additional light settings can be found.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-switch-on-the-id-3s-lights\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I find out where the nearest charging station is?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You can find the nearest e-charging stations here: <\/span><a href=\"https:\/\/e-tankstellen-finder.com\/at\/de\/partner\/index\/linzag\"><span style=\"font-weight: 400\">https:\/\/e-tankstellen-finder.com\/at\/de\/partner\/index\/linzag<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How long does it take to charge one of tim\u2019s e-cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The charging time depends on several factors: the vehicle type, the battery status, the charging station and the charging cable. <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s VW ID.3\/VW e-Golf have a standard EU type 2 cable and charge the car at 11 kW from 0 to 100 per cent within 5-6 hours. You will also find a charging cable for household sockets in every ID.3\/e-Golf. Please note that charging takes longer when using these.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I charge the tim e-car anywhere?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Charging electric cars at publicly accessible charging stations with a <\/span><b>tim <\/b><span style=\"font-weight: 400\">card is only permitted for <\/span><b>tim <\/b><span style=\"font-weight: 400\">vehicles. Recharging a private e-vehicle with a <\/span><b>tim <\/b><span style=\"font-weight: 400\">card is not permitted. With the <\/span><b>tim <\/b><span style=\"font-weight: 400\">card, all Federal Association of Electromobility Austria charging stations (\u201c<\/span><i><span style=\"font-weight: 400\">BE\u00d6 Ladestationen<\/span><\/i><span style=\"font-weight: 400\">\u201d) can be used throughout Austria. These can be found at <a href=\"https:\/\/e-tankstellen-finder.com\/at\/de\/partner\/index\/linzag\" target=\"_blank\" rel=\"noopener\">https:\/\/e-tankstellen-finder.com\/at\/de\/partner\/index\/linzag<\/a>. You cannot charge electric cars outside of Austria with your <\/span><b>tim <\/b><span style=\"font-weight: 400\">card. Please inform yourself ahead of time about charging stations abroad, as you will bear the costs yourself.<\/span><\/p>\n<p><span style=\"font-weight: 400\">You will also find a charging cable for household sockets in every ID.3\/e-Golf. Please note that charging takes longer when using these.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What kind of fuel do I use to fill up a \u2018conventional\u2019 tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Our conventional <\/span><b>tim<\/b><span style=\"font-weight: 400\"> cars are petrol-operated. Before refuelling, please note the information on the inside of the tank cap.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do I have to fill up a tim rental car before I return it?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes. The rental car must be returned to the respective <\/span><b>tim<\/b><span style=\"font-weight: 400\"> location with a full tank. Otherwise, you will be charged the fuel cost, plus a processing fee in accordance with the price list.<\/span><\/p>\n<p><span style=\"font-weight: 400\">IMPORTANT: Please check the information on the type of fuel that can be used.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In our case, this always only applies to fuel-operated cars. This is also indicated on the inside of the tank cap.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I also charge my own e-car at tim\u2019s locations?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Public charging stations are available at every <\/span><b>tim<\/b><span style=\"font-weight: 400\"> node<\/span>. However, you need a valid charging card for public e-charging stations. You are not allowed to use the public charging stations to charge your own e-car with your <strong>tim<\/strong> card. You can find more information about this here:\u00a0 <a href=\"https:\/\/www.linzag.at\/portal\/de\/privatkunden\/unterwegs\/e_mobilitaet_1\/unterwegs_laden\/ladekarte\">https:\/\/www.linzag.at\/portal\/de\/privatkunden\/unterwegs\/e_mobilitaet_1\/unterwegs_laden\/ladekarte<\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if a booked car was not charged or refuelled?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7. We will book you another car based on availability. You can also check the battery or fuel level at any time under &#8222;Garage&#8220; on the booking platform. If the car does not have enough fuel, please fill it up. You will of course be credited for the incurred cost the following month, after giving us the receipt.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if the battery in the e-car is empty?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7 and we will be able to help you over the phone. You can also check the battery or fuel level at any time before starting your trip on the booking platform, under &#8222;Garage&#8220;. If you notice before you start your journey that your booked vehicle is not charged\/filled up, please contact us.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Just like fuel-operated vehicles, it is also important to pay attention to the current charge level with e-cars. Find out in advance about the existing charging infrastructure in the area in order to charge your car in good time.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do I always have to bring back a fuel-operated tim carsharing car with a full tank?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Only when the tank is under 25 per cent full.<\/span><\/p>\n<p><span style=\"font-weight: 400\">You can also check the exact fuel level on the booking platform under \u201cGarage\u201d. <\/span><span style=\"font-weight: 400\">Please drive to the nearest petrol station and fill up the car. After giving us the receipt from the petrol station, the amount will be refunded to you with your next monthly bill. You can bring us the fuel bill in person or email it to office@tim-linz.at.<\/span><\/p>\n<\/div>\n<\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Questions about the tim booking platform<\/h3>\n<\/li>\n<li>\n<h3>How can I add the web app to my Home Screen (iOS)?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To add the web app to your Home Screen, please follow these steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to https:\/\/bp.tim-linz.at\/login and click on the icon at the bottom centre of the screen<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Then click on &#8222;Add to Home Screen&#8220; (\u201c<\/span><i><span style=\"font-weight: 400\">Zum Home-Bildschirm<\/span><\/i><span style=\"font-weight: 400\">\u201d)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Then click &#8222;Add&#8220; (\u201c<\/span><i><span style=\"font-weight: 400\">Hinzuf\u00fcgen<\/span><\/i><span style=\"font-weight: 400\">\u201d)<\/span><\/li>\n<\/ol>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-can-i-add-the-web-app-to-my-home-screen-ios\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How can I add the web app to my Home Screen (Android)?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To add the web app to your Home Screen, please follow these steps:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Go to https:\/\/bp.tim-linz.at\/login and click on the icon at the bottom right of the screen<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Then click on &#8222;Add page&#8220; (\u201c<\/span><i><span style=\"font-weight: 400\">Seite hinzuf\u00fcge<\/span><\/i><span style=\"font-weight: 400\">n\u201d)<\/span><\/li>\n<li style=\"font-weight: 400\">&amp; 4. Click on &#8222;Start Screen&#8220; (\u201c<i style=\"font-size: 1em;letter-spacing: 0px\">Startbildschirm<\/i><span style=\"font-weight: 400\">\u201d) and then on &#8222;Add&#8220; (\u201c<\/span><i style=\"font-size: 1em;letter-spacing: 0px\">Hinzuf\u00fcgen<\/i><span style=\"font-weight: 400\">\u201d)<\/span><\/li>\n<\/ol>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-can-i-add-the-web-app-to-my-home-screen-android\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Can I set reminders for my tim bookings?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Of course, you can synchronise all your bookings directly with your personal calendar or set up individual reminders. Simply go to our booking platform and click on \u201cMore options\u201d (\u201c<\/span><i><span style=\"font-weight: 400\">Weitere Funktionen<\/span><\/i><span style=\"font-weight: 400\">\u201d) in the menu, where you will find further details.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/can-i-set-reminders-for-my-tim-bookings\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I book a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You always book your <\/span><b>tim <\/b><span style=\"font-weight: 400\">car via our booking platform, whether you are using your browser or the web app. You can use the booking platform on any web-enabled device, whether it\u2019s a smartphone, a computer or a tablet.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I book a tim car over the phone?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, but only in exceptional circumstances and only during the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre\u2019s opening hours \u2013 Mon-Thu 8:00 a.m. &#8211; 5:00 p.m., Fri 8:00 a.m. &#8211; 1:00 p.m. \u2013 at the cost of an additional processing fee, in accordance with the price list.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What happens if I go over my booked carsharing or rental time period?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please extend your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> car\u2019s rental period immediately using the online booking system at the standard hourly rate. If the next time slot for your vehicle has already been booked by another customer, please report your delay immediately to the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre by calling the hotline on 0732\/3400-7733. The <\/span><b>tim<\/b><span style=\"font-weight: 400\"> hotline is available 24\/7<\/span>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I booked my tim car for two hours but now I only need it for one hour. Can I return it earlier?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Of course. Go to the booking platform under &#8222;current trip&#8220; (\u201c<\/span><i><span style=\"font-weight: 400\">aktuelle Fahrt<\/span><\/i><span style=\"font-weight: 400\">\u201d) and then click on &#8222;end trip&#8220; (\u201c<\/span><i><span style=\"font-weight: 400\">Fahrt beenden<\/span><\/i><span style=\"font-weight: 400\">\u201d). You will then only be charged for the hour(s) that you actually used.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I booked a car that I realised I don&#8217;t need at the last minute. Up until when can I cancel it?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You can cancel your booking yourself in the booking system up to one minute before your booked period begins. However, if you cancel multiple full-day bookings, we reserve the right to charge you a handling fee in accordance with the price list.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Why is there no billing by the minute or billing based on the actual time used?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">International experience shows that billing by the minute is stressful when you are on the road and significantly increases the risk of accidents!<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if I can\u2019t return a car in time (because of a traffic jam, for example)?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">If possible, please extend your booking online yourself. If that doesn&#8217;t work, please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I spontaneously rent a tim car if there is one available at a tim location?<\/h3>\n<div>\n<p>Yes. For this, there is the &#8222;Now&#8220; (&#8222;<em>Jetzt<\/em>&#8222;) option on the booking platform, after which you can just get in and drive off. You can find the respective rates here.<\/p>\n<\/div>\n<\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Questions about tim carsharing and rental cars<\/h3>\n<\/li>\n<li>\n<h3>What is the difference between tim\u2019s carsharing cars and rental cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). Each booking always includes the first 80 km, with each additional kilometre costing you \u20ac0.15. Charging costs and fuel costs are also included in carsharing.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Rental cars are more suitable for longer rental periods and greater distances. The distance you can travel with a rental car is unlimited and it comes with a full tank of petrol when you collect it, but you are also expected to return it with a full tank.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The optimal vehicle for your trip will be suggested to you on the booking platform. You can find the respective rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How far can I drive with tim\u2019s cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">With carsharing vehicles, you can drive 80 kilometres at the normal rate and 200 kilometres at the weekend flat rate without any additional costs. After that, each additional kilometre will cost \u20ac0.15. There is no mileage limit for rental cars. You can find the respective rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is the difference between tim\u2019s carsharing cars and rental cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). Each booking always includes the first 80 km, with each additional kilometre costing you \u20ac0.15. Charging costs and fuel costs are also included in carsharing.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Rental cars are more suitable for longer rental periods and greater distances. The distance you can travel with a rental car is unlimited and it comes with a full tank of petrol when you collect it, but you are also expected to return it with a full tank.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Which cars are available at tim\u2019s locations?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The following models are usually available:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">VW e-Golf (e-carsharing)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Skoda Fabia Combi* (conventional fuel-operated carsharing)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Skoda Octavia Combi* (conventional fuel-operated rental car)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">* = not available at the Linz AG-Center\/tim service centre location (Wiener Stra\u00dfe 151)<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Why does tim\u2019s carsharing price increase the longer I use the car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). This way, we can ensure that our <\/span><b>tim<\/b><span style=\"font-weight: 400\"> cars are more readily available and you can be more flexible on the road.<\/span><\/p>\n<p><b>tim<\/b><span style=\"font-weight: 400\">\u2019s rental cars are more suitable for longer rental periods and greater distances \u2013 with a fuel-operated rental car, you can easily drive abroad. The optimal vehicle for your trip will be suggested to you on the booking platform. You can find the respective rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What happens if I get a ticket with a tim car (parking, speeding, etc.)?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">It&#8217;s best if you pay the fine on the spot. If this is not possible, we will send you the fine along with a payment slip by email and you can then pay it yourself. Your next bill will include a processing fee in accordance with the price list.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Where can I park a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Basically anywhere where parking is permitted. Linz mainly has short-term parking zones, where local rules apply. If you are not in a short-term parking zone, which is subject to a fee, you will find a parking disc in every <\/span><b>tim<\/b><span style=\"font-weight: 400\"> car. Please always observe local parking regulations and pay any necessary parking fees.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I spontaneously rent a tim car if there is one available at a tim location?<\/h3>\n<div>\n<p>Yes. For this, there is the &#8222;Now&#8220; (&#8222;<em>Jetzt<\/em>&#8222;) option on the booking platform, after which you can just get in and drive off. You can find the respective rates here.<\/p>\n<\/div>\n<\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Questions about the VW ID.3<\/h3>\n<\/li>\n<li>\n<h3>How do I switch off the driving assistants on the ID.3 and what do they do?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The ID.3 has some extra features. Click on \u201cread more\u201d to find out what they do and how you can switch them off, for example.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-switch-off-the-driving-assistants-on-the-id-3-and-what-do-they-do\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I operate the rear windows on the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">All four windows are operated using just two buttons.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The two buttons are for the window on the driver\u2019s side and on the passenger\u2019s side respectively. Press &#8222;REAR&#8220; to use the buttons to open and close the two rear windows.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you hold the &#8222;REAR&#8220; button longer (until it flashes), you can control all four windows at the same time.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-operate-the-rear-windows-on-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I charge the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To find out if the ID.3 is currently charging or if it has finished charging, check the LED display under the windscreen (also visible from outside the vehicle). It also shows how much the vehicle has been charged.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The car otherwise charges normally: plug the charging cable into the car and the charging station. Hold your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card up to the charging station to confirm. Then check to ensure that the car is charging.\u00a0<\/span><span style=\"font-weight: 400\">This will be indicated by a flashing green light on the connector on the car.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-charge-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I switch on the ID.3\u2019s lights?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Switch the lights on or off by repeatedly pressing the &#8222;MODE&#8220; button to the left of the steering wheel to select the required lights.<\/span><\/p>\n<p><b>Tip<\/b><span style=\"font-weight: 400\">: set it to \u201cAUTO\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pressing &#8222;MODE&#8220; opens a window on the vehicle&#8217;s screen where additional light settings can be found.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-switch-on-the-id-3s-lights\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What do I have to keep in mind when I\u2019m parking my ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Basically, you don\u2019t have to turn the vehicle off as a separate manoeuvre. When you are parking an ID.3, press the brake pedal and the &#8222;P&#8220; button on the gearbox. This will also put the handbrake on. When you unbuckle your seat belt and leave the car, the vehicle will say goodbye to you on the display panel.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-do-i-have-to-keep-in-mind-when-im-parking-my-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I start the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">This vehicle no longer needs to be started manually. This means that all you have to do is press the brake pedal to start your vehicle and then select the desired driving mode.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, there is a manual start\/stop button in the vehicle just in case.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It is important to note that the gearbox is no longer located on the centre console, but on the right, behind the steering wheel.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-start-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What should I do if I feel unsure about driving the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">If you have any questions, you can contact the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre on 0732\/3400-7733 at any time. During the initial roll-out phase of the new vehicle, additional follow-up training is available free of charge. Information about the vehicle can be found in the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> handbook and on the ID.3 information sheet in the glove compartment.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-should-i-do-if-i-feel-unsure-about-driving-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Which tim locations feature the new ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">This is listed<\/span> <span style=\"font-weight: 400\">on the booking platform, among other things. For the time being, you can find the new ID.3 (instead of an e-Golf) at the Hauptplatz, the LINZ AG-Center, the Tabakfabrik and Johannes Kepler University.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/which-tim-locations-feature-the-new-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What special features does the new VW ID.3 have?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The new VW ID.3 was designed from the ground up as an electric car and features an impressive range of up to 425 km (depending on your driving style).<\/span><\/p>\n<p><span style=\"font-weight: 400\">The ID.3 has 150kw\/200hp and can accelerate very quickly. It is therefore best to only step lightly on the accelerator when driving off.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-special-features-does-the-new-vw-id-3-have\/\">mehr lesen&#8230;<\/a><\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Questions about tim\u2019s cars<\/h3>\n<\/li>\n<li>\n<h3>Can I also drive tim\u2019s cars abroad?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Of course.<\/span> <span style=\"font-weight: 400\">You can drive any of our cars abroad (within the European Economic Area). However, please follow each country\u2019s respective regulations. Please keep in mind that you can only charge your car for free with your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card within Austria. Please ensure you find out where charging stations are available in the area through which you will be travelling. Unfortunately, we cannot accept any charging and fuel bills you incur abroad.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/can-i-also-drive-tims-cars-abroad\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What do I do if one of the car\u2019s warning lights comes on?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please contact the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> team immediately on 0732\/3400-7733 and follow the telephone prompts so that we can help you as quickly as possible.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-do-i-do-if-one-of-the-cars-warning-lights-comes-on\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>I forgot something in the car, but my booking has already ended. What should I do?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">If you are still near the vehicle, you can contact us and in most cases we can briefly open the vehicle for you remotely. If more time has passed, the item will probably have been returned to our service centre already and can be picked up. In any case, always contact us regarding items forgotten in the car so we can inform any subsequent users.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/i-forgot-something-in-the-car-but-my-booking-has-already-ended-what-should-i-do\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Am I insured while driving a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, of course, during the period of your booking you are covered for liability, passenger and comprehensive insurance. In the event of personal negligence, a maximum deductible of \u20ac750 applies.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/am-i-insured-while-driving-a-tim-car\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What do I do if I discover damage to a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You are required to walk around the car and inspect it for damage before beginning your trip. Please compare any existing damage with the damage list in the glove compartment. All damage that we are already aware of will be listed there. Any new damage must be reported via email to office@tim-linz.at or by phone on 0732\/3400-7733 before the start of the trip.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-do-i-do-if-i-discover-damage-to-a-tim-car\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I switch off the driving assistants on the ID.3 and what do they do?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The ID.3 has some extra features. Click on \u201cread more\u201d to find out what they do and how you can switch them off, for example.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-switch-off-the-driving-assistants-on-the-id-3-and-what-do-they-do\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I operate the rear windows on the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">All four windows are operated using just two buttons.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The two buttons are for the window on the driver\u2019s side and on the passenger\u2019s side respectively. Press &#8222;REAR&#8220; to use the buttons to open and close the two rear windows.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If you hold the &#8222;REAR&#8220; button longer (until it flashes), you can control all four windows at the same time.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-operate-the-rear-windows-on-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I charge the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To find out if the ID.3 is currently charging or if it has finished charging, check the LED display under the windscreen (also visible from outside the vehicle). It also shows how much the vehicle has been charged.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The car otherwise charges normally: plug the charging cable into the car and the charging station. Hold your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card up to the charging station to confirm. Then check to ensure that the car is charging.\u00a0<\/span><span style=\"font-weight: 400\">This will be indicated by a flashing green light on the connector on the car.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-charge-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I switch on the ID.3\u2019s lights?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Switch the lights on or off by repeatedly pressing the &#8222;MODE&#8220; button to the left of the steering wheel to select the required lights.<\/span><\/p>\n<p><b>Tip<\/b><span style=\"font-weight: 400\">: set it to \u201cAUTO\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Pressing &#8222;MODE&#8220; opens a window on the vehicle&#8217;s screen where additional light settings can be found.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-switch-on-the-id-3s-lights\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What do I have to keep in mind when I\u2019m parking my ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Basically, you don\u2019t have to turn the vehicle off as a separate manoeuvre. When you are parking an ID.3, press the brake pedal and the &#8222;P&#8220; button on the gearbox. This will also put the handbrake on. When you unbuckle your seat belt and leave the car, the vehicle will say goodbye to you on the display panel.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-do-i-have-to-keep-in-mind-when-im-parking-my-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I start the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">This vehicle no longer needs to be started manually. This means that all you have to do is press the brake pedal to start your vehicle and then select the desired driving mode.<\/span><\/p>\n<p><span style=\"font-weight: 400\">However, there is a manual start\/stop button in the vehicle just in case.<\/span><\/p>\n<p><span style=\"font-weight: 400\">It is important to note that the gearbox is no longer located on the centre console, but on the right, behind the steering wheel.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-do-i-start-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What should I do if I feel unsure about driving the ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">If you have any questions, you can contact the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre on 0732\/3400-7733 at any time. During the initial roll-out phase of the new vehicle, additional follow-up training is available free of charge. Information about the vehicle can be found in the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> handbook and on the ID.3 information sheet in the glove compartment.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-should-i-do-if-i-feel-unsure-about-driving-the-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Which tim locations feature the new ID.3?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">This is listed<\/span> <span style=\"font-weight: 400\">on the booking platform, among other things. For the time being, you can find the new ID.3 (instead of an e-Golf) at the Hauptplatz, the LINZ AG-Center, the Tabakfabrik and Johannes Kepler University.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/which-tim-locations-feature-the-new-id-3\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What special features does the new VW ID.3 have?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The new VW ID.3 was designed from the ground up as an electric car and features an impressive range of up to 425 km (depending on your driving style).<\/span><\/p>\n<p><span style=\"font-weight: 400\">The ID.3 has 150kw\/200hp and can accelerate very quickly. It is therefore best to only step lightly on the accelerator when driving off.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-special-features-does-the-new-vw-id-3-have\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I find out where the nearest charging station is?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You can find the nearest e-charging stations here: <\/span><a href=\"https:\/\/e-tankstellen-finder.com\/at\/de\/partner\/index\/linzag\"><span style=\"font-weight: 400\">https:\/\/e-tankstellen-finder.com\/at\/de\/partner\/index\/linzag<\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What is the difference between tim\u2019s carsharing cars and rental cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Carsharing vehicles and their price model are ideally suited for short- and medium-term use (e.g. running errands and transporting items). Each booking always includes the first 80 km, with each additional kilometre costing you \u20ac0.15. Charging costs and fuel costs are also included in carsharing.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Rental cars are more suitable for longer rental periods and greater distances. The distance you can travel with a rental car is unlimited and it comes with a full tank of petrol when you collect it, but you are also expected to return it with a full tank.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">The optimal vehicle for your trip will be suggested to you on the booking platform. You can find the respective rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How long does it take to charge one of tim\u2019s e-cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The charging time depends on several factors: the vehicle type, the battery status, the charging station and the charging cable. <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s VW ID.3\/VW e-Golf have a standard EU type 2 cable and charge the car at 11 kW from 0 to 100 per cent within 5-6 hours. You will also find a charging cable for household sockets in every ID.3\/e-Golf. Please note that charging takes longer when using these.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Which cars are available at tim\u2019s locations?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">The following models are usually available:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">VW ID.3\/VW e-Golf (e-carsharing)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Skoda Fabia Combi* (conventional fuel-operated carsharing)<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Skoda Octavia Combi* (conventional fuel-operated rental car)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">* = not available at the Linz AG-Center\/tim service centre location (Wiener Stra\u00dfe 151)<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do I have to fill up a tim rental car before I return it?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes. The rental car must be returned to the respective <\/span><b>tim<\/b><span style=\"font-weight: 400\"> location with a full tank. Otherwise, you will be charged the fuel cost, plus a processing fee in accordance with the price list.<\/span><\/p>\n<p><span style=\"font-weight: 400\">IMPORTANT: Please check the information on the type of fuel that can be used.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In our case, this always only applies to fuel-operated cars. This is also indicated on the inside of the tank cap.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can wheelchairs, prams and pushchairs fit in a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, folded, they will fit in all <\/span><b>tim<\/b><span style=\"font-weight: 400\"> cars.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Where can I find the registration certificate in a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You can find the registration certificate under the sun visor.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/where-can-i-find-the-registration-certificate-in-a-tim-car\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Are there operating instructions in tim\u2019s cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, you will find a user manual in the glove compartment.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I can&#8217;t unlock my tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733.<\/span><\/p>\n<p><span style=\"font-weight: 400\">The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7 and can help you via phone \u2013 in most cases, we can unlock the car for you remotely!<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I drive into an underground car park with a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes. However, in exceptional cases, it is possible that the car cannot be unlocked due to a lack of a network connection. If this happens, please contact us on 0732\/3400-7733. In most cases, we will be able to unlock your car for you remotely.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if my tim rental car or carsharing vehicle breaks down?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">In this case, you will need to call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">team will contact the vehicle manufacturer and claim the mobility warranty for you.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I have a problem with a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7 and we can usually answer any question you may have over the phone.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I get into an accident with a tim rental car or carsharing vehicle?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim<\/b><span style=\"font-weight: 400\"> hotline is available 24\/7. Furthermore, you must always notify the police in the event of an accident \u2013 even in the event of superficial damage.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I find that my booked car is damaged or very dirty inside at the tim location?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7 and we will make note of the defect. Make sure you report this before you start your trip.<\/span><\/p>\n<p><span style=\"font-weight: 400\">If necessary and when available, we will book another <\/span><b>tim <\/b><span style=\"font-weight: 400\">car for you.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I make the tim car very dirty?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">If so, please clean it yourself before returning it. <\/span><b>tim<\/b><span style=\"font-weight: 400\"> vehicles must always be returned as you found them. If you return it uncleaned, you will be charged in accordance with the price list.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Does tim also have four-wheel drive vehicles?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">We currently do not offer 4WD vehicles. However, we are constantly working on improving our services and always welcome suggestions from our customers!<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Am I allowed to drive a tim car on an Austrian motorway?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, of course. All of <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s cars come with a digital toll sticker.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I also drive tim\u2019s cars on foreign motorways?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, but in this case, you will have to buy the toll sticker required for the respective country in which you are travelling and affix it to the car yourself. You can leave the toll sticker on the <\/span><b>tim <\/b><span style=\"font-weight: 400\">car even if it is expired. A <\/span><b>tim <\/b><span style=\"font-weight: 400\">employee will remove it from the windscreen.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if the car I&#8217;ve booked is not there?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733. The hotline is available 24\/7. If the previous user has let us know that they have been delayed, a <\/span><b>tim <\/b><span style=\"font-weight: 400\">agent will contact you in advance so that you can book a different <\/span><b>tim <\/b><span style=\"font-weight: 400\">car.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Where do I get the key for my tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You don&#8217;t need a key for <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s cars \u2013 you can unlock, lock and charge the cars with your <\/span><b>tim <\/b><span style=\"font-weight: 400\">card! You will receive your <\/span><b>tim <\/b><span style=\"font-weight: 400\">card when you sign up at the service centre, at Wienerstra\u00dfe 151.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if the parking disc is missing from my tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre on 0732\/3400-7733 so that a <\/span><b>tim <\/b><span style=\"font-weight: 400\">employee can put a new parking disc in the car during the next vehicle inspection. The hotline is available 24\/7. But you can still drive off straight away \u2013 for free, legal parking, leaving a visibly placed note on which you have recorded your time of arrival is sufficient.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Why doesn\u2019t tim offer e-rental cars?<\/h3>\n<div>\n<p>Rental cars are mainly used for a longer period of time or longer distances are covered with them. An e-car, on the other hand, is better suited for short to medium distances due to its range. These are constantly being improved, i.e. the range is increasing.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Does tim also have cars with child car seats?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Each location has one carsharing vehicle equipped with two ISOFIX child car seats (for a body weight of 9-36 kg). This car is listed on the booking platform with a child car seat symbol. You can request additional child car seats free of charge from the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/does-tim-also-have-cars-with-child-car-seats\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Are tim\u2019s cars equipped with the ISOFIX system for attaching child car seats?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Each location has one carsharing vehicle equipped with two ISOFIX child car seats (for a body weight of 9-36 kg). This car is listed on the booking platform with a child car seat symbol. You can request additional child car seats free of charge from the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre. If required, you can also order one or more child car seats for your trip with a <\/span><b>tim<\/b><span style=\"font-weight: 400\"> rental car. You can do this by calling the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre on 0732\/3400-7733 during opening hours \u2013 Mon-Thu 8:00 a.m. &#8211; 5:00 p.m., Fri 8:00 a.m. &#8211; 1:00 p.m.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I also use my own child car seat in a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, of course.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How many people can be seated in tim\u2019s cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">All of <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s<\/span> <span style=\"font-weight: 400\">cars are 5-seaters.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do tim\u2019s cars have roof racks?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">We currently do not offer any roof racks. However, we are constantly working on improving our services and always welcome suggestions from our customers!<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I transport pets (e.g. dogs) in tim\u2019s cars?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, but please keep the car clean and ensure that your pet is transported in accordance with legal requirements (e.g. dogs kept in dog crates).<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I smoke in a tim car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Smoking is not permitted in any of <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s cars and is subject to a penalty fee, in accordance with the price list<\/span>.<\/p>\n<\/div>\n<\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Questions about the tim card<\/h3>\n<\/li>\n<li>\n<h3>Why do I need a tim card?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You need an individual <\/span><b>tim <\/b><span style=\"font-weight: 400\">card to be able to use <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s services. <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s carsharing and rental vehicles can only be locked and unlocked using a <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card, which is also needed to use the charging station for <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s e-vehicles. You can also present your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card to the share taxi driver for discounted trips.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Does the tim card have an expiry date?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">No, your card is valid as long as you are a <\/span><b>tim<\/b><span style=\"font-weight: 400\"> customer.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if I lose my tim card?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please report the loss immediately to the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre by calling the hotline on 0732\/3400-7733.<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><span style=\"font-weight: 400\">PLEASE NOTE: we will issue you a new card, which you can then collect in person at the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre during opening hours (Mon-Thu 8:00 a.m. \u2013 5:00 p.m., Fri 8:00 a.m. \u2013 1:00 p.m.). You will be charged a fee for your new card in accordance with the price list. If you provide us with a notice of loss issued by the municipal authorities, we will issue you a new <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card free of charge. However, we must receive the notice of loss within one month from the date when you request the new card.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if my tim card is stolen?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please report the theft immediately to the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre by calling the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> hotline on 0732\/3400-7733. The <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline is available 24\/7.<\/span><\/p>\n<p><span style=\"font-weight: 400\">PLEASE NOTE: we will issue you a new card, which you can then collect in person at the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre during opening hours (Mon-Thu 8:00 a.m. \u2013 5:00 p.m., Fri 8:00 a.m. \u2013 1:00 p.m.). If you provide us with a notice of theft issued by the municipal authorities, we will issue you a new <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card free of charge. However, we must receive the notice of theft within one month from the date when you request the new card.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can someone use my stolen tim card?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, that&#8217;s why it&#8217;s important that you report this immediately to the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre on 0732\/3400-7733 so that a <\/span><b>tim<\/b><span style=\"font-weight: 400\"> agent can block your card. The <\/span><b>tim<\/b><span style=\"font-weight: 400\"> hotline is available 24\/7.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if my tim card doesn&#8217;t work, for example, when unlocking the car?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Please call the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre on 0732\/3400-7733. The <\/span><b>tim<\/b><span style=\"font-weight: 400\"> hotline is available 24\/7 and in most cases can even lock and unlock the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> vehicle remotely.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can several people use my tim card?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">For private individuals, no. However, there is a household-based <\/span><b>tim<\/b><span style=\"font-weight: 400\"> membership for which each person residing in your household is issued their own card. There is a one-time registration fee of \u20ac15 per person. The monthly membership fee is \u20ac7 for the first person and \u20ac3.50 per month for each additional person.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do I get discounts on LINZ AG LINIEN tickets with my tim card?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">No. However, you will receive a discount on trips with LINZ AG LINIEN share taxis.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I use my tim card for public transport?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">No. However, you will receive a discount on trips with LINZ AG LINIEN share taxis.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do I get discounts on LINZ AG LINIEN share taxis with my tim card?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, with your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card you can get discounts for Linz\u2019s share taxis. You can find the rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I also have my share taxi trips billed to my monthly total invoice?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">No, share taxi trips can only be paid in cash. However, as a <\/span><b>tim<\/b><span style=\"font-weight: 400\"> customer, you will receive a discount.<\/span><\/p>\n<\/div>\n<\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Questions about tim\u2019s locations<\/h3>\n<\/li>\n<li>\n<h3>How many tim locations are there?<\/h3>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/?post_type=pt-faq&amp;p=3948\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How do I spot tim\u2019s locations?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You can spot them by their distinctive <\/span><b>tim<\/b><span style=\"font-weight: 400\"> columns (\u201cpylons\u201d), branded <\/span><b>tim <\/b><span style=\"font-weight: 400\">cars, and ground markings.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What services will I find at a tim location?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You will usually find the following services at every <\/span><b>tim<\/b><span style=\"font-weight: 400\"> node:<\/span><\/p>\n<p><span style=\"font-weight: 400\">e-carsharing (VW ID.3, VW e-Golf), conventional fuel-operated carsharing (Skoda Fabia Combi), one conventional fuel-operated rental car (Skoda Octavia Combi), and two public charging stations.<\/span><\/p>\n<p><span style=\"font-weight: 400\">EXCEPTION: the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre at Wiener Stra\u00dfe 151 is an exclusively electric node. You will find two public charging stations and three <\/span><b>tim<\/b><span style=\"font-weight: 400\"> e-carsharing cars there.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-services-will-i-find-at-a-tim-location\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Can I also charge my own e-car at tim\u2019s locations?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Public charging stations are available at every <\/span><b>tim<\/b><span style=\"font-weight: 400\"> node<\/span>. However, you need a valid charging card for public e-charging stations. You are not allowed to use the public charging stations to charge your own e-car with your <strong>tim<\/strong> card. You can find more information about this here:\u00a0 <a href=\"https:\/\/www.linzag.at\/portal\/de\/privatkunden\/unterwegs\/e_mobilitaet_1\/unterwegs_laden\/ladekarte\">https:\/\/www.linzag.at\/portal\/de\/privatkunden\/unterwegs\/e_mobilitaet_1\/unterwegs_laden\/ladekarte<\/a><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I rent an (e-)bike at tim\u2019s locations?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">We currently do not offer bike sharing but we are constantly working to improve our services and always welcome suggestions from our customers! However, you will find bike racks for your \u201csoft trips\u201d to <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s nodes.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What do I do if I want to return my tim car but the parking space is already taken?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Just park the vehicle nearby and call the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre on the hotline 0732\/3400-7733 to let us know your exact location \u2013 this is available 24\/7. A <\/span><b>tim<\/b><span style=\"font-weight: 400\"> employee will park the vehicle properly later on. Please also take a photo of the illegally parked car with the licence plate and the &#8222;No Parking&#8220; sign clearly visible in the background. Then send it to us at office@tim-linz.at<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I return the tim car to a different location?<\/h3>\n<div>\n<p><b>tim<\/b><span style=\"font-weight: 400\"> Linz operates stationary carsharing, which is essentially characterised by fixed pick-up and drop-off stations. Please return your car to the same location from which you picked it up.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This is how we can offer you the optimal complement to public transport, help you avoid traffic jams in the city area, and always guarantee that you can get a car at your usual location without a long search.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/can-i-return-the-tim-car-to-a-different-location\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Are more tim locations planned for Linz?<\/h3>\n<div>\n<p>We currently have a total of seven locations, with two more to follow by the end of 2021.<\/p>\n<p>In addition to the location at the LINZ AG-Center directly next to our service centre at Wienerstra\u00dfe 151, there are also locations on the Hauptplatz, at the Tabakfabrik, Ludlgasse, Gr\u00fcne Mitte, Edeltraud-Hofer-Stra\u00dfe, at the Johannes-Kepler University, Altenberger Stra\u00dfe, SolarCity, Heliosallee and at Simonystrasse.<\/p>\n<\/div>\n<\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>General questions about tim<\/h3>\n<\/li>\n<li>\n<h3>How many tim locations are there?<\/h3>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/?post_type=pt-faq&amp;p=3948\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What is tim?<\/h3>\n<div>\n<p><b>tim<\/b><span style=\"font-weight: 400\"> is a LINZ AG LINIEN service that extends the public transport system with additional forms of mobility \u2013 stationary (e-)carsharing and rental cars. At <\/span><b>tim<\/b><span style=\"font-weight: 400\">, we want to help people\/residents\/public transport users navigate their travel routes as effectively and conveniently as possible without having to own a car.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-is-tim\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What does \u2018tim\u2019 stand for?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">&#8222;timely. intelligent. mobile.&#8220;<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Who is behind the tim Linz project?<\/h3>\n<div>\n<p><b>tim <\/b><span style=\"font-weight: 400\">is a LINZ AG LINIEN service and an expansion of its public transport system.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How much does tim cost?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To use <\/span><b>tim<\/b><span style=\"font-weight: 400\">, sign up for a one-time fee of \u20ac15 (no registration fee applies if you present a MEGA ticket from LINZ AG LINIEN or a KlimaTicket for Linz\u2019s core zone) and you will receive your own personal <\/span><b>tim <\/b><span style=\"font-weight: 400\">card. The monthly <\/span><b>tim<\/b><span style=\"font-weight: 400\"> membership fee is \u20ac7. This means that the entire <\/span><b>tim <\/b><span style=\"font-weight: 400\">carsharing and rental car service is available to you at low membership rates. Payments can be made conveniently via bank transfer or SEPA direct debit. You can find all the rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Where can I sign up for tim?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To sign up for <\/span><b>tim<\/b><span style=\"font-weight: 400\">, make an appointment with the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre at Wiener Stra\u00dfe 151, 4020 Linz. This can be done by phone on 0732\/3400-7733 or by email (office@tim-linz.at). You can also pre-register online here to make an appointment, and we will then contact you to suggest a time (opening hours Mon-Thu 8:00 a.m. \u2013 5:00 p.m., Fri 8:00 a.m. \u2013 1:00 p.m.).<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/where-can-i-sign-up-for-tim\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What do I need to bring with me when I sign up?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You need a category B driving licence that is valid in Austria and your bank details if you want to pay your bills via SEPA direct debit.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can people without a tim card use mine?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">No, each <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card is issued specifically to one customer and can only be used by its owner.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I also sign up for tim online?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Personal contact with the customer is very important to us here at <\/span><b>tim <\/b><span style=\"font-weight: 400\">so you will need to make an appointment with the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre to sign the customer agreement and present your driving licence. You will also be instructed on how to use the electric vehicle, the charging stations and the booking platform. To make an appointment, you can pre-register online here and we will then contact you to suggest a time. This can also be done by email (office@tim-linz.at) or you can contact us on the <\/span><b>tim <\/b><span style=\"font-weight: 400\">hotline on 0732\/3400-7733 during opening hours (Mon-Thu 8:00 a.m. \u2013 5:00 p.m., Fri 8:00 a.m. \u2013 1:00 p.m.).<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Do you need to have a driving licence to be able to use tim\u2019s services?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, you need a category B driving licence that is valid in Austria. Find out which foreign driving licences are accepted in Austria here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Does tim have a minimum age requirement or age limit?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">There is no age limit but you must be at least 18 years old and have a valid category B driving licence to use <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s services.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What kind of driving licence do I need to use tim&#8217;s (e-)carsharing and rental car services?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You need a category B driving licence that is valid in Austria.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I also sign up with tim to use the carsharing and rental car service with a provisional driving licence?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes, as long as you are at least 18 years old.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How long does it take to sign up for tim?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">During the sign-up process, you will receive a <\/span><b>tim <\/b><span style=\"font-weight: 400\">card, learn how to use the booking platform, and get a tutorial on how to use an e-vehicle. The entire process takes about an hour and takes place by appointment at the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre (opening hours Mon-Thu 8:00 a.m. \u2013 5:00 p.m., Fri 8:00 a.m. \u2013 1:00 p.m.). You can then book and use <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s vehicles immediately, depending on availability.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-long-does-it-take-to-sign-up-for-tim\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Does my tim membership come with a minimum contract term?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Yes. The minimum contract term is 12 months from the date of registration, after which you may terminate your membership with at least one month\u2019s notice.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I use tim if I am just visiting Linz?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">In theory, yes, but as a <\/span><b>tim <\/b><span style=\"font-weight: 400\">customer, your contract will be valid for a minimum term of 12 months.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Does your main residence have to be in Linz to be able to use tim\u2019s services?<\/h3>\n<div>\n<p>No. You can use <strong>tim<\/strong> wherever you live.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What should I do if I receive an inaccurate invoice?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Just send us an email at <\/span><a href=\"mailto:office@tim-linz.at\"><span style=\"font-weight: 400\">office@tim-linz.at<\/span><\/a><span style=\"font-weight: 400\"> with your invoice number and the issue you want to clarify. We are here to help.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-should-i-do-if-i-receive-an-inaccurate-invoice\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Can companies purchase tim memberships for their employees?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Of course. In addition to our regular service, there is the <\/span><b>tim <\/b><span style=\"font-weight: 400\">Business service, which offers individual <\/span><b>tim<\/b><span style=\"font-weight: 400\"> cards for select employees or transferable cards that can be shared among several employees. In this case, the company is our customer.<\/span><\/p>\n<p><span style=\"font-weight: 400\">When signing up, please bring an excerpt from your company register with you, along with a power of attorney and the ID of the person who is authorised to sign on behalf of the company (if they cannot be present in person).<\/span><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p><b>By the way<\/b><span style=\"font-weight: 400\">: we also offer <\/span><b>tim<\/b><span style=\"font-weight: 400\"> Business customers an off-site training session for two or more people.<\/span><\/p>\n<p><span style=\"font-weight: 400\">You can find out more about <\/span><b>tim <\/b><span style=\"font-weight: 400\">Business here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What happens if I no longer need tim?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">After your 12-month minimum membership term, you can cancel your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> contract with one month\u2019s notice. To do this, send a short email to office@tim-linz.at, along with your personal details, or use our cancellation form, which you can download from our website. Please also send us your <\/span><b>tim<\/b><span style=\"font-weight: 400\"> card or drop it off in person after your contract has ended.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-happens-if-i-no-longer-need-tim\/\">mehr lesen&#8230;<\/a><\/li>\n<li><\/li>\n<li><\/li>\n<li>\n<h3>Top questions<\/h3>\n<\/li>\n<li>\n<h3>What is tim?<\/h3>\n<div>\n<p><b>tim<\/b><span style=\"font-weight: 400\"> is a LINZ AG LINIEN service that extends the public transport system with additional forms of mobility \u2013 stationary (e-)carsharing and rental cars. At <\/span><b>tim<\/b><span style=\"font-weight: 400\">, we want to help people\/residents\/public transport users navigate their travel routes as effectively and conveniently as possible without having to own a car.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-is-tim\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>What services will I find at a tim location?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">You will usually find the following services at every <\/span><b>tim<\/b><span style=\"font-weight: 400\"> node:<\/span><\/p>\n<p><span style=\"font-weight: 400\">e-carsharing (VW ID.3, VW e-Golf), conventional fuel-operated carsharing (Skoda Fabia Combi), one conventional fuel-operated rental car (Skoda Octavia Combi), and two public charging stations.<\/span><\/p>\n<p><span style=\"font-weight: 400\">EXCEPTION: the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre at Wiener Stra\u00dfe 151 is an exclusively electric node. You will find two public charging stations and three <\/span><b>tim<\/b><span style=\"font-weight: 400\"> e-carsharing cars there.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/what-services-will-i-find-at-a-tim-location\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How much does tim cost?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">To use <\/span><b>tim<\/b><span style=\"font-weight: 400\">, sign up for a one-time fee of \u20ac15 (no registration fee applies if you present a MEGA ticket from LINZ AG LINIEN or a KlimaTicket for Linz\u2019s core zone) and you will receive your own personal <\/span><b>tim <\/b><span style=\"font-weight: 400\">card. The monthly <\/span><b>tim<\/b><span style=\"font-weight: 400\"> membership fee is \u20ac7. This means that the entire <\/span><b>tim <\/b><span style=\"font-weight: 400\">carsharing and rental car service is available to you at low membership rates. Payments can be made conveniently via bank transfer or SEPA direct debit. You can find all the rates here.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I return the tim car to a different location?<\/h3>\n<div>\n<p><b>tim<\/b><span style=\"font-weight: 400\"> Linz operates stationary carsharing, which is essentially characterised by fixed pick-up and drop-off stations. Please return your car to the same location from which you picked it up.<\/span><\/p>\n<p><span style=\"font-weight: 400\">This is how we can offer you the optimal complement to public transport, help you avoid traffic jams in the city area, and always guarantee that you can get a car at your usual location without a long search.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/can-i-return-the-tim-car-to-a-different-location\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>How long does it take to sign up for tim?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">During the sign-up process, you will receive a <\/span><b>tim <\/b><span style=\"font-weight: 400\">card, learn how to use the booking platform, and get a tutorial on how to use an e-vehicle. The entire process takes about an hour and takes place by appointment at the <\/span><b>tim <\/b><span style=\"font-weight: 400\">service centre (opening hours Mon-Thu 8:00 a.m. \u2013 5:00 p.m., Fri 8:00 a.m. \u2013 1:00 p.m.). You can then book and use <\/span><b>tim<\/b><span style=\"font-weight: 400\">\u2019s vehicles immediately, depending on availability.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/how-long-does-it-take-to-sign-up-for-tim\/\">mehr lesen&#8230;<\/a><\/li>\n<li>\n<h3>Does tim also have cars with child car seats?<\/h3>\n<div>\n<p><span style=\"font-weight: 400\">Each location has one carsharing vehicle equipped with two ISOFIX child car seats (for a body weight of 9-36 kg). This car is listed on the booking platform with a child car seat symbol. You can request additional child car seats free of charge from the <\/span><b>tim<\/b><span style=\"font-weight: 400\"> service centre.<\/span><\/p>\n<\/div>\n<p><a href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/does-tim-also-have-cars-with-child-car-seats\/\">mehr lesen&#8230;<\/a><\/li>\n<li><\/li>\n<\/ul>\n<div>\n<h3><strong>Still have questions?<\/strong><\/h3>\n<p><span>Simply contact us by <a href=\"mailto:office@tim-linz.at\">email<\/a> or call <\/span><strong>tim\u2019s customer support number<\/strong> on <a style=\"font-size: 1em;letter-spacing: 0px\" href=\"tel:004373234007733\">0732\/3400-7733<\/a>.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Here you will find frequently asked questions about tim. Just click here to watch some videos that explain tim\u2019s services! Forgot something? Watch our training video in English here or in German here. Questions about refuelling and charging tim&#8217;s cars How do I charge the tim e-car? After you have completed your trip and [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":7,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4224","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - TIM Linz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tim-oesterreich.at\/linz\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - TIM Linz\" \/>\n<meta property=\"og:description\" content=\"FAQ Here you will find frequently asked questions about tim. 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